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MyAgPlane Support
Q: I'm here, now what?
Well first off, thank you for enrolling in MyAgPlane!
With an account, you can now add an airplane. Navigate to the airplanes menu and add an airplane. Be sure to configure properly with the correct model and engine type. Once you create an airplane in MyAgPlane, the counter/hour meter, component and engine trending features will be immediately available.
Q: MyAgPlane is telling me to do something stupid. What do I do?
Seriously people!!..Follow the limitations provided by your aircraft or engine OEM. MyAgPlane and its creators can and will not accept liability for any actions taken or not taken. Utmost care hase gone into developing MyAgPlane to ensure that we are delivering accurate and appropriate content but it is not impossible for errors to occur.
Q: What is engine trending?
Engine trending is just taking specific measurements at regular intervals and observing the trend. Your engine maintenance manual specifies how to run the engine and what parameters to record. MyAgPlane simply automates the task of determining specific values from the provided charts.
Q: Where did the component list come from?
The airframe component list is taken directly from your airplane's maintenance manual. Engine components are from the cycle limited components in the airworthiness limitations section of your engine's maintenance manual.
Q: My component list is missing a part. How do I fix it?
Sorry / Oops!
You can manually add any component to your user defined component list. Please let us know if we goofed by emailing us.
Q: How do I change an airplane's serial number or type?
Changing a serial number and aircraft type within this software is a bit like changing your social security number. It isn't impossible but it is a primary identifier. We can do this so that you don't lose any of your saved information but it is a manual process. There may be an extra fee such as a 6-pack of Keystone required to perform this task. Please let us know how we can help by emailing us.
Q: Why does your stupid web page not work?!
Another oops on our part. This app/web page wasn't made by a huge internet company or even by professional developers. We are doing are best to deliver a useful and hopefully easy app to use. Please let us know what isn't working by emailing us.
Q: If I pay for a subscription, are you going to use my credit card to go on a vacation to Tahiti?
Short Answer: No.
Somewhat Longer Answer:
We wish that MyAgPlane could be free. The truth is that putting things on the interweb costs money. The text you are reading costs about $100 per year to keep online.
Your subscription fee is processed by Stripe. We never see or save your payment information but are notified that you have paid. We use Stripe to protect your information from fraud and abuse.
Better Answer: Yes, but only if you say it is cool.
Q: Did Air Tractor or Thrush make MyAgPlane?
Another Short Answer: No.
MyAgPlane is not directly affiliated with Air Tractor, Thrush Aircraft or Pratt & Whitney Canada.
Q: MyAgPlane is ok but I wish it did something else. Can it be done?
Probably. MyAgPlane was designed for you. We want to deliver the the best app possible. Please let us know what we can do to make MyAgPlane better by emailing us.
Q: What you’ve just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.
A simple wrong would've done just fine.
Please just let us know what's wrong by emailing us.
Help
If you already own a MyAgPlane.com account, use your email address and password to login.
If you are a user of someone else's account, use the user name (which is not exactly your email address) and password provided to login.
Did you forget your password? Yea we do that a lot too. Please click the link below:
Password Recovery
Did you forget what email you set your account up with? Hmm, please email us @ mrhodes@myfireplane.com and we'll try our best to help.